Frequently Asked Questions
Everything you need to know about your CCACHE gear and orders.
How long does shipping take for domestic orders?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express orders usually arrive within 1-2 business days depending on your location.
What is your return policy for cycling apparel?
We accept returns on all unworn, unwashed items with original tags attached within 30 days of purchase. Please ensure the hygiene strip is intact for applicable items.
Do you offer international shipping?
Yes, CCACHE ships globally. International shipping rates and delivery timelines are calculated at checkout based on your specific region and package weight.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as high-performance sports gear often has a 'pro-fit' or compression feel.
Are your products covered by a warranty?
All hardware and technical gear sold by CCACHE come with a standard manufacturer's warranty against defects. Please contact our support team with photos if you believe your item is faulty.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact us via live chat or email within 1 hour of placing your order.